Privacy Policy

1) Introduction

Strive Success Solutions (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, or use our services.

We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2) Who we are and how to contact us

Business name: Strive Success Solutions
Email: hello@strivesuccesssolutions.com.au
Phone: +61 432 220 947
Address: Melbourne VIC 3000, Australia

3) What personal information we collect

We may collect the following types of personal information:

• Identity and contact details: name, business name, job title, email, phone number, address
• Enquiry details: your message, business needs, meeting notes
• Account and billing details (if applicable): invoices, payment status (we typically do not store full card details)
• Technical and usage data: IP address, browser type, device identifiers, pages visited, referral links, approximate location
• Marketing preferences: subscription status and communication preferences
• Client content (if you engage us): information you provide for chatbot/automation builds, such as FAQs, documents, process descriptions, and customer communications (which may include personal information about your customers)

We do not intend to collect sensitive information (as defined under the Privacy Act) unless it is reasonably necessary for our work and you consent, or it is otherwise permitted by law.

4) How we collect personal information

We collect personal information in the following ways:

• When you submit a form, book a call, request a quote, or email/call us
• When you engage us for services and provide information for delivery
• Automatically via cookies and similar technologies when you browse our website (see section 10)

5) Why we collect, use and disclose personal information

We use personal information to:

• Respond to enquiries and provide quotes
• Deliver our services (including AI automation, chatbot/voice agent development, consulting, implementation and support)
• Manage contracts, invoices, and payments
• Communicate about your project, updates, and support requests
• Improve our website and services (analytics, troubleshooting, security)
• Send marketing communications where permitted (and you can opt out at any time)
• Comply with legal obligations and protect our rights (fraud prevention, dispute handling)

6) When we disclose personal information

We may disclose personal information to:

• Service providers we use to run our business (hosting, analytics, forms, email, CRM, scheduling, invoicing, payment processors)
• Professional advisers (lawyers, accountants) where needed
• Subcontractors assisting with delivery (under confidentiality obligations)
• Authorities where required or authorised by law

We do not sell personal information.

7) Overseas disclosure

Some third-party providers we use may store or process information outside Australia (for example, cloud hosting and AI platforms). Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a way consistent with the APPs, or we rely on a permitted exception under the Privacy Act.

8) Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, secure credentials, encryption where available, and limiting access to those who need it.

No method of transmission or storage is 100% secure. You acknowledge this risk.

9) Data retention

We keep personal information only as long as needed for the purposes in this policy, including to meet legal, accounting, or reporting obligations. We may retain de-identified or aggregated data.

10) Cookies and analytics

Our website may use cookies and similar technologies to:

• Operate the site
• Remember preferences
• Understand traffic and usage (analytics)

You can control cookies through your browser settings. Blocking cookies may affect site functionality.

11) Access and correction

You may request access to, or correction of, the personal information we hold about you. We will respond within a reasonable time and may need to verify your identity. The APPs include rights to access and correction, subject to limited exceptions.

12) Marketing and opt-out

If you receive marketing from us, you can opt out at any time by using the unsubscribe link (where provided) or contacting us at hello@strivesuccesssolutions.com.au.

13) Third-party links

Our website may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information.

14) Complaints

If you have a privacy complaint, contact us using the details above. We will investigate and respond within a reasonable time.

If you are not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15) Changes to this policy

We may update this Privacy Policy from time to time by posting the updated version on our website with a new effective date.