Strive Success Solutions (“we”, “our”, “us”) is committed to protecting the privacy of individuals who visit our website and engage our AI automation services. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We may collect the following categories of personal information:

• Identity information: name, job title, company name
  
• Contact information: email address, phone number, postal address
  
• Transactional information: records of services you request or receive, invoices, payment details (via Stripe or other payment providers)
  
• Technical information: IP address, browser type, device type, operating system, site usage (via cookies and analytics)
  
• Communications: correspondence between you and our team (email, chat transcripts)
  

We collect this information when you:

1. Sign up for or enquire about our AI automation services
   
2. Download resources, register for webinars or events
   
3. Submit invoices or receipts for processing via our systems
   
4. Visit or interact with our website
   

2. Use of Personal Information

We use your personal information to:

• Provide and improve our AI automation solutions and related support
  
• Process payments and manage billing (through Stripe or equivalent)
  
• Communicate service updates, invoices, reminders and promotional offers (with your consent)
  
• Analyse website use for performance and security
  
• Comply with our legal obligations and resolve disputes
  

We will only use your information for purposes compatible with those for which it was collected, unless you consent otherwise or we are required by law.

3. Disclosure to Third Parties

We may disclose your personal information to:

• Service providers: Stripe (payment processing), hosting platforms, CRM and analytics providers
  
• Professional advisers: accountants, lawyers, auditors
  
• Regulators and authorities: where required by law or to protect our legal rights
  
• Related entities: for group-wide operations and data management
  

All third parties we engage are bound by confidentiality and privacy obligations at least as protective as this Policy.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and session information
  
• Analyse traffic patterns and improve user experience
  
• Deliver targeted content and advertising (with your consent)
  

You can manage or disable cookies via your browser settings, though certain features of our website may become unavailable.

5. Data Security & Retention

We implement reasonable technical and organisational measures to protect your personal information against misuse, loss, unauthorised access, modification or disclosure. These include:

• Encrypted connections (HTTPS/TLS)
  
• Access controls and authentication
  
• Regular security audits and backups
  

We retain your information only as long as necessary to fulfil the purposes outlined above or to comply with legal obligations (generally 5–7 years for financial records).

6. Access, Correction & Complaints

You have the right to:

• Access your personal information held by us
  
• Request correction of any inaccurate or incomplete data
  
• Complain about how we handle your information
  

To make a request or complaint, please contact us at:

Email: hello@strivesuccesssolutions.com.au

We will respond to your request or complaint within 30 days in accordance with the APPs. If you remain dissatisfied, you may refer your matter to the Office of the Australian Information Commissioner (OAIC).

7. Changes to this Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on our website with a revised “Last updated” date. We encourage you to review this page periodically.

Strive Success Solutions
Melbourne, VIC, Australia
hello@strivesuccesssolutions.com.au